Return & Cancelation Policy

Thank you for shopping at Mahaia.We appreciate your business and want to ensure you’re fully satisfied with your purchase. If for any reason, you’re not completely satisfied with your purchase. Please review our return & refund policy below.

Change of mind / Cancelation window

Unfortunately as our products are Print On Demand as soon as they’re ordered they go into production and therefore are ineligible for cancelation or refund. Under some circumstances there may be a possibility of cancellation. Please contact us immediately if you have an issue.

Returns

The products ordered are personalised and made specifically for each order therefore we are unable to accept returns. Our print-on-demand partner, Gelato does not provide a return address or accept returns for fulfilled orders. Should you want to submit a new order, you will be liable for the costs of the new order.

Product Quality

We want you to be satisfied with the quality of the products you order through Mahaia. If you are not satisfied with the quality of a product, please get in touch with us within 10 days of receiving the item and we will do everything we can to investigate and find a solution.

Colour Consistency

Gelato use the same print machines, paper types, and work processes as their print partners to minimize colour variations. However, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the colour, consistency, and final result, including:

Machine type
Machine settings
Paper types
Humidity in the room
When the machine was last cleaned

Colour variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under gelato’s quality guarantee.

Defective or Damaged Products

If you receive defective or damaged order please get in touch with us within 10 days of receiving it. We’ll do everything we can to investigate and find a solution.

Damaged goods includes:

Damage to the delivered products
Errors in the number or quantity of the delivered products
Lack of quality of the delivered product
Lost Orders

For packages lost in transit, please get in touch with us within 10 days from the estimated delivery date. We’ll investigate and organise a replacement order on your behalf.

Criteria for Lost Orders

Before contacting us about a lost order, please check

The shipping address provided is correct and complete.
You have contacted your local post office or the shipping carrier to attempt to locate the order.
The order is not marked as delivered by the shipping carrier.
Several working days have passed since the estimated delivery date.

There are no recent updates from the shipping carrier in the tracking link.

Last updated 06/05/2025